Frequently Asked Questions

Everything you need to know about Lumara Auto

How does Lumara Auto work?

Simply describe your car's symptoms through our easy-to-use interface. Our AI analyzes your input against a comprehensive knowledge base of automotive issues and provides instant, safe advice with severity assessment, likely causes, and actionable steps.

Is it safe to follow the advice?

Yes, all advice is designed to be safe for beginners. We never suggest dangerous activities like working on fuel systems, airbags, high-voltage components, or lifting the car. When in doubt, we always recommend consulting a professional mechanic.

What if I get a 'STOP' severity rating?

A 'STOP' rating means you should not drive your vehicle and should seek immediate professional help. This indicates a potentially dangerous condition that could cause further damage or safety issues.

Do I need any special tools or equipment?

No special tools are required. Our advice focuses on visual inspections and basic checks that any car owner can perform safely. We'll tell you if professional diagnosis is needed.

How accurate is the AI diagnosis?

Our AI provides educated assessments based on symptom patterns, but it's not a replacement for professional diagnosis. We always recommend having a qualified mechanic verify any serious issues.

Is my data secure and private?

Yes, we take privacy seriously. Your vehicle information and symptoms are processed securely and not shared with third parties. We only use this data to provide you with relevant advice.

Can I use this for any type of vehicle?

Our system works best with cars, SUVs, and light trucks. We have specific knowledge for petrol, diesel, hybrid, and electric vehicles. Heavy commercial vehicles may have limited coverage.

What if the AI can't help with my specific issue?

If our system can't provide specific guidance, we'll recommend consulting a professional mechanic. We're constantly expanding our knowledge base to cover more scenarios.

Is there a mobile app?

Currently, Lumara Auto is a web application that works great on mobile browsers. We're considering a dedicated mobile app for future releases.

How much does it cost?

Basic car checks are completely free. We may introduce premium features in the future, but the core triage functionality will always remain free to use.

Still have questions?

Can't find what you're looking for? Get in touch with us.